Toews wants feedback on Norwich services

Luke Edwards, Post Contributor

A Norwich councillor wants to see what people who do business with the township think about the process.

Coun. Karl Toews put forward a motion at the Nov. 25 council meeting asking staff to produce a report “detailing the feasibility and logistics of offering residents who have completed an application process with the township the opportunity to complete a satisfaction survey.” His goal is to get some feedback about what processes are working and where they can improve.

“I think it sends a good message that we want people’s feedback and we’re open to learning, we’re open to improving,” he said.

Toews said he wanted to keep it fairly narrow, restricting it to only those who have gone through an application process of some kind. His fellow councillors support the motion, though Coun. Shawn Gear also offered some advice, suggesting staff keep any potential survey tight and concise. Otherwise, people would be less likely to fill it out.

“Try to keep it short and connect very quickly and easily,” he said.

Toews said he expected the surveys would generate both positive and negative feedback, but hoped the process would give them some insight for how to better serve the community.