Norwich to launch building services customer survey

Luke Edwards, Post Contributor

Survey says? Norwich will soon find out.

Councillors have agreed to launch a building services customer survey, after a motion from Coun. Karl Toews at an earlier meeting requested staff look at the feasibility of customer satisfaction surveys for people who have completed an application process with the township.

“Our suggestion is that we start this off with people who’ve done building permits applications and do that survey at the time the permit’s awarded,” said CAO Matt Smith. “We thought about waiting until the construction was done but that can be quite a lengthy period from permit award to occupancy.”

Staff will reach out to anyone who was issued a building permit as far back as last July, and continue doing so on an ongoing basis. There will be online and paper options. The survey includes eight questions and Smith said it was designed to be quick.

Coun. Lynne DePlancke appreciated that approach.

“I do like the fact that it’s short and sweet,” she said.

If the survey yields productive results, the township could consider similar surveys for other application-based services.