Local couple launches Insight Autoglass, bringing exceptional and affordable service to the community

Brandon and Natasha King stand outside their new Insight Autoglass shop in New Hamburg. Amanda Nelson photo

By Amanda Nelson

What started as a mobile autoglass service has now found a permanent home in New Hamburg.

Brandon and Natasha King, owners of Insight Autoglass, have officially opened their shop at 95 Hamilton Rd., Unit 8 – a move that reflects both business growth and a bigger goal, keeping services local.

For Natasha King, the shift into entrepreneurship meant stepping away from her career in hairdressing to build something alongside her husband.

“We’ve always been entrepreneurial,” she said. “After having our daughter, it just felt like the right time to go all-in.”

Brandon King brings more than 10 years of experience in the autoglass industry, but said working for larger companies helped shape what he didn’t want his own business to become.

“Our main goal is to not only keep the money in the community, but also to keep money in our customers pockets,” he said. “We believe small, service-based companies should be local. They shouldn’t be owned by conglomerates taking money out of the community.”

The couple says New Hamburg has been exactly what they were looking for.

“New Hamburg is so great. Everyone is so supportive and we have everything we need right here,” said Natasha King.

Insight Autoglass offers a wide range of services, including stone-chip repair, windshield recalibration, back glass and mirror repairs, along with both in-shop and mobile-service options.

While the business started on the road, opening a physical location was always part of the plan, giving customers a place they can go and adding more visibility in the community.

The decision to take the leap into business ownership happened quickly.

“Brandon came home early one night, and I said, maybe now's the time, and then we just jumped into it,” said Natasha King. “He put in his two weeks’ notice and then we started Insight, pretty much right away.”

The couple had been searching for a shop when a local real estate representative spotted Brandon King’s truck and flagged him down.

“He called us because our number was on the truck and said he might have the perfect space,” said Natasha King. “We saw it on a Saturday and signed the lease right away.”

Now settled into their new location, the Kings say their focus is simple: provide honest, affordable service without losing sight of what matters.

“I’ve worked for shops that were bought out by corporate owners,” said Brandon King. “Prices went up, wages went down and techs with 30 years of experience were let go. It was hard to watch.”

Brandon King says his advice to others looking to start a service-based business is to go for it.

“I love the saying, ‘If you build it, they will come,’ but it's up to you to make the best of it,” he said. “And I truly believe that if someone wanted to start a small service or trades-based business, I don't think there would be any downside to it, especially being in a smaller town. You already have so much community support.”

Insight Autoglass can be reached at 519-998-7758 or info@insightautoglass.ca.